response handling

Achieving a good response is one thing; handling it is another.

A successful promotional campaign will result in a good response rate which is exactly what you want. What you don’t want, however, is to get it wrong at this crucial stage and spoil the hard work that has already been done.

What happens if you receive such a high response to your mailing or marketing campaign that you can’t keep up with the demand for goods, services, literature or samples? What if your successful initiative suddenly takes over every minute of your working day?

If you can’t respond to your customers and give them what they have requested, how do you think that will make your company look?

What if we handled your responses or order fulfilment for you?

CMS offers an efficient response handling and pick-and-pack service that works alongside direct mail marketing campaigns, transactional mailings or your everyday online or offline business. The benefits are many:

Save space.

• We hold your stock, literature or samples in our secure warehousing unit.

Save time; improve efficiency.

• We receive your responses or orders via post, fax, e-mail or any online system.
• We log your responses and update your database accordingly taking into account any ‘gone-aways’.
• We meticulously monitor your stock levels so that you never run out of anything.

Save money.

• We’ll despatch your material or product on your behalf so that you no longer have to provide the manpower to do it yourself.
• We will save you money on postage using one of our cost cutting despatch solutions.

Save face.

• Your responses or orders will be handled in an efficient and timely manner which means customers will perceive your company in a positive light.

Are you wasting hundreds of pounds and dozens of working hours?

If so then it’s time to stop wasting and start saving. Whether it’s online via our fully adaptable, web based automated stock or literature request system or by phone, fax or e-mail: the CMS response handling service provides a flexible and highly beneficial solution for any business.

Get in touch.

To discuss your response handling requirements in more detail, please contact us.